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| “LAST YEAR, I EMPHASIZED THE STEPS WE HAD TAKEN TO STRENGTHEN CASEY’S TECHNOLOGY, HUMAN RESOURCES, AND INFRASTRUCTURE TO BUILD CAPACITY,” SAID NEWLY ELECTED CHIEF EXECUTIVE OFFICER BOB MYERS.“I VIEW OUR FISCAL 2006 RESULTS AS A MARK OF DISTINCTION BECAUSE THEY SHOW WE KNOW HOW TO USE THAT CAPACITY TO DELIVER STRONG PERFORMANCE." | |
Thanks to our technology initiatives, everyone at Casey’s has better, more timely data on which to base operational decisions. The human capacity we’ve gained by empowering our store managers with more information and greater responsibility makes every store more efficient and more customer-focused. Our infrastructure improvements let us absorb additional Casey’s stores without putting stress on our systems.
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Our reward system also takes into account controlling operating expenses. Holding our fiscal 2006 operating expense increase to only 10.6% was particularly noteworthy considering that just one component—credit card fees—rose nearly 39% and cost us $27.4 million. We can’t expect credit card charges to diminish as long as the retail price of gasoline remains high, so containing transaction fees will be a challenge for us and for the entire industry in fiscal 2007. |